PA + AZ
MSP data center regions on two independent power grids for regional resilience
Company · About ModernOps
One partner, from
architecture to operations.
ModernOps exists because the old infrastructure model is broken. One team designs your platform. Another sells it. A third deploys it. Then everyone disappears, and your internal team inherits the 2 a.m. incidents.
VAR + MSP · One roof
One team, one SLA
PA + AZ
Conshohocken, PA · Phoenix, AZ
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01 · Why we exist
The company we kept
wishing existed.
We watched the handoff fail for decades: as engineers, as operators, and as the customers on the receiving end of it.
So we built the company we kept wishing existed: a value-added reseller and a managed services provider under one roof, where the team that recommends your platform is the team that runs it.
That single decision shapes everything about how we work. When you know you'll be the one answering the pager, you architect differently. You pick vendors based on how they behave in production, not how they demo. You document because you'll need the documentation. You monitor because you'll see the alert.
02 · Why the blend matters
Most partners make
you choose.
A reseller who's gone after deployment, or an MSP with no leverage on what you buy next. Keeping both sides in one company means the lessons move both ways.
Our reseller side sees every new release, licensing shift, and hardware roadmap across 50-plus technology partners. Our operations side sees what actually survives production, 24 hours a day, across every environment we manage.
If you buy
Reseller clients
Architecture advice grounded in live operations, not demo impressions.
If we run it
Managed services clients
An operations team that's already current on whatever's being deployed next.
If you do both
Full lifecycle
One team, one SLA, and no handoff at all.
03 · How we operate
Boring, in the
best sense.
Infrastructure management should be transparent, reliable, and boring in the best sense of the word.
✓
A phone that gets answered
By someone who knows your environment, not a queue in another hemisphere.
✓
Escalation paths you can name
You know who owns your issue and who it goes to next.
✓
Documentation that's current
Because we depend on it too.
✓
Recovery that's tested, not assumed
Procedures proven before the outage, not discovered during one.
✓
Straight answers
On what you need (and what you don't), because we win on trust and delivery, not on order volume.
✓
An owner on every engagement
Every engagement is led by someone who owns the outcome.
Our leadership team has spent decades in enterprise IT, on both sides of the table, and they're still the people clients call by name. Meet them on our Leadership page →
04 · Where we run
Rooted in PA.
Delivered globally.
Headquartered in Conshohocken, Pennsylvania, a few minutes outside Philadelphia.
24/7 NOC
Every monitor, every hour, every day of the year
9 services
Across resilience, infrastructure, network, security and observability
50+ partners
Authorizations across the platforms your business already depends on
Whether you use us to buy, to run, or for the full lifecycle, you get the same thing: one accountable team that doesn't hand off.
Meet the team
One accountable
team.
The people who would recommend your platform are the people who would run it. Meet them, or put them to work on an assessment.